Return Policy and Warrantee
30-Day Satisfaction Guarantee Policy
If you are in anyway dissatisfied with your purchase you may return it within 30 days for a refund*, less shipping costs. All items must be returned in original condition, and postmarked within 30 days from receipt. Contents must be shipped back to us through an insured carrier for the entire amount of the sale. When we receive the undamaged package we will promptly process your refund.
*The refund will not include shipping charges, and may be subject to a 15% restocking fee depending on the condition of the returned items.
90-Day Parts Guarantee, Limited** One-year Warranty (Labor)
The ShuttlePlex is an affordably priced testing system that utilizes consumer grade components. It is not designed for “around the clock usage” in a manufacturing environment. The drive and computer system have a limited lifetime and a rated ‘Mean time between failure’ (MTBF). We will honor the manufacturer warrantee and provide all labor on these parts for 90 days , less shipping costs. We will continue to provide free labor and non-customized software support for 1 year from your sales receipt. In most cases we will work to provide support beyond your warrantee period.
Optical Disc Drives have a limited lifetime. The optical disc drive in this device is a modified consumer grade component. It is not designed to hold a calibration* and is intended to provide a relative measure of quality and “playability”. Under normal usage the drive should fail over the lifetime of this product! The lifetime of the drive will depend on the frequency and type of usage. It is considered a consumable and we work very hard to stock direct replacement parts for your product. However, the optical disc drive industry is in a constant state of change. We cannot guarantee the availability of these components (or the software features). However, we will work very hard to provide comparable components and features at a reasonable replacement cost for the lifetime of your product.
Indemnification: Optical Disc Technologies is not responsible for injury or loss of income due to the mis-use or mis-application of this product. The user is fully responsible for the effects of modification or non-intended use.